Underwriting Support
Submission intake and ACORD data capture, clearance and duplicate checks, loss run ordering, rating and quote preparation, and referral packaging so the underwriter receives a complete file rather than assembling one.
GENERAL INSURANCE
General Insurance
Submission to settlement across personal, commercial and specialty lines, operated on one intelligent layer with
underwriting and claims authority retained by your team.
THE CHALLENGE
Submission Volumes and
Claim Complexity Are Rising
Faster Than Operating Capacity
Property and casualty carriers are handling more submissions per bound policy, longer claim files, and rate and form changes that arrive faster than processes can absorb them. Underwriters spend a significant share of their time on data capture, clearance and requirement chasing rather than risk selection. Claim files wait on documentation, and subrogation and salvage recovery slips when adjuster capacity is committed elsewhere.
Catastrophe events compress all of it into a few weeks, and the operating model that works in a normal quarter does not hold through a surge.
Anaptyss operates these workflows inside your existing policy administration and claims platforms. No system replacement is required.
OUR SOLUTION
One Operating Layer Across
Underwriting, Policy and Claims
We document how a submission, endorsement and claim actually move through your systems today, including the manual steps that sit outside the documented process. AI handles document intake, data capture, rating support and requirement tracking. Your underwriters and adjusters keep every risk, coverage and settlement decision, with a complete record behind each file.
What We Do
Customer Service and
Contact Center
Policyholder, agent and claimant servicing across voice, chat, email and secure message, handled by one team with a single view of the policy and the claim.
Policy
Administration
Issuance, endorsements, renewals, cancellations and reinstatements, along with certificate of insurance production, processed in your policy administration system with the audit trail attached.
Claims Management
First notice of loss intake, coverage verification, claim setup and documentation, adjudication support, subrogation and salvage recovery, litigation support, fraud referral preparation, and catastrophe surge capacity.
Property and Casualty
Portfolio Support
Portfolio-level file remediation, data cleanup, book roll and migration support, and bulk endorsement or re-rate execution during product or system change.
Billing and Premium
Management
Premium billing and installment processing, premium audit support, collections and reconciliation, return premium calculation, and commission accounting.
Broker and Agency
Management
Broker, MGA and wholesaler submission handling, producer appointment and licensing administration, commission calculation and dispute research, and a dedicated agent support desk.
Risk and
Compliance
State filing support, market conduct examination evidence, complaint handling and reporting, sanctions screening, and control documentation and testing.
Reinsurance
Operations
Treaty and facultative administration, bordereaux preparation and validation, cession statements, and reinsurance claim recovery tracking against outstanding balances.
Segments We Serve
Personal Lines Carriers
Auto, home and umbrella carriers managing high-volume, high-turnover policy and claim operations.
Commercial Lines Carriers
Small commercial through middle market, where submission triage and premium audit drive the cost base.
Specialty and Excess and Surplus
Non-admitted and specialty writers with manuscript forms, manual rating and heavier underwriting documentation.
MGAs, Brokers and Wholesalers
Delegated authority operations needing carrier-grade process discipline without carrier-scale infrastructure.
InsurTech and Digital Carriers
Platforms scaling faster than their operating model, where volume growth arrives before the back office does.
Third Party Administrators
Administrators running claims and policy services under service level and audit obligations to multiple carriers.
WHAT IMPROVES
Where the Operating Gains Show
Faster Quote Turnaround
on Submissions
Submission intake and data capture stop constraining the quote, which shortens the time from broker submission to a returned quote and improves hit ratio on time-sensitive business.
Shorter Claim Cycle
Times
Documentation and coverage verification are completed as the file opens rather than after the first adjuster review, which reduces the time a claim spends waiting on someone.
Improved Recovery on
Subrogation and Salvage
Recovery opportunities are identified and pursued as a standing process rather than when capacity allows, which recovers value that otherwise closes with the file.
Capacity That Holds
Through Catastrophe Surge
Trained capacity can be scaled into claim intake and documentation during an event, so service levels hold when volume multiplies.
OUR APPROACH
Delivered Through Digital
Knowledge Operations™
Operating Model Built
on Your Product Rules
We establish your product rules, rating rules, form library, claim handling standards and escalation paths before any team structure is set, then build the workflow around them.
Configured to Your
Platform Stack
Your policy administration system, claims platform, rating engine, document management and agent portal determine how the work runs. Specialists are trained and certified on your configuration before they work on a live policy, claim or transaction.
Continuity Across
the Full Workflow
The team that handles intake also completes the downstream work, including follow-up, correspondence and file closure. Turnaround times hold through volume peaks and seasonal surges.
Automation Applied Where
Volume Concentrates
Document classification, data extraction, requirement tracking and file preparation are handled by accelerators built for regulated insurance workflows, not by general-purpose automation adapted to them.
Decision Authority
Retained by Your Team
Risk selection, pricing exceptions, coverage determinations and settlement authority remain with your underwriters and adjusters. We operate everything around the decision, including intake, verification, documentation and the audit trail.
AI ACCELERATORS
Purpose-Built AI for the Volume
Behind Deposits and Payments
Each accelerator is deployed where manual effort concentrates and integrates with the
platforms you already operate.
Reads ACORD submissions, loss runs, inspection reports, medical bills and claim correspondence, and converts them into structured, workflow- ready data at intake.
Sanctions and watchlist screening across policyholders, claimants and payees, with alert investigation and disposition.
Design and operating effectiveness testing of underwriting, claims and filing controls, with reviewer sign-off at each step and a complete audit trail for market conduct examinations.
Role-based training for underwriting support, policy services and claims staff on your forms, rating rules and claim handling standards before they work on live files.
INSIGHTS
Related Insights
Long formWhitepapers
Layered research on governance, model risk, and controls.
WeeklyBlog
Short signals from teams building AI inside regulated walls.
Practitioner guideseBooks
Step-by-step playbooks you can hand to an operating team.
Live & on demandWebinars
Sessions with practitioners, broadcast and archived.
How Long Does a Submission Sit Before
an Underwriter Sees a Complete File?
In most carriers the answer is measured in days, and almost none of that time is spent on risk selection. A short review of your submission and claim intake will show where the waiting happens and what it is costing in bound premium and cycle time.