Meter to Cash
Billing exception handling, estimated read investigation, rebilling, adjustment processing and account reconciliation.
INDUSTRIES
Energy & Utilities
Meter to cash, service operations and regulatory reporting, delivered as a
managed operation.
THE OPERATING REALITY
Every Exception Is Visible
to a Regulator
Utility operations are measured against published service standards, examined by regulators and
scrutinized in rate proceedings. The back office is part of the evidence.
Billing Exceptions
CompoundAn estimated read, a meter change or a tariff update creates an exception. Left in the queue it becomes a rebill, then a complaint, then a commission statistic.
Service
Quality Is ReportedResponse times, complaint volumes and resolution rates are reported to the regulator and cited in rate proceedings. The operation is the evidence.
Storms Do Not
Schedule ThemselvesA weather event multiplies service orders, outage records and customer contact in days. The workforce plan was built for a normal month.
Collections Are
Constrained by RuleDisconnection moratoria, hardship programmes and payment arrangement rules vary by jurisdiction and change. The process has to change with them.
Field Data
Arrives IncompleteService orders, inspection records and safety documentation come back from the field in mixed formats, and the gaps surface at audit.
Experience
Is RetiringLong-tenured staff hold the procedure in their heads. Replacing them means writing it down, and it was never written down.
WHERE WE FIT
Managed Operations Across
the Utility Value Chain
Finance
and Accounting
Accounts payable and receivable, reconciliations, month-end support and reporting.
Service Order
Administration
Order intake, scheduling support, completion validation and exception clearance across connection, disconnection and inspection work.
Customer Contact
and Complaints
Tier one and tier two customer support, complaint investigation, regulatory response and resolution tracking against defined service standards.
Regulatory
Reporting Support
Data assembly, validation and preparation for commission reporting, with the working papers behind each figure.
Credit and
Collections
Arrears management, payment arrangement administration and hardship programme processing, worked to the rules of each jurisdiction.
Asset and
Outage Data
Record cleansing, classification and reconciliation across field and core systems.
Contractor and Safety
Documentation
Certificate collection, expiry monitoring, inspection record control and audit preparation.
OUR SOLUTION
Operational Experience in
Regulated Environments
Anaptyss brings experience operating high-volume, regulated processes where accuracy, timeliness, evidence and control are integral to delivery. Our Digital Knowledge Operations™ methodology applies that discipline across utility operations, adapting the process, controls and knowledge model to the requirements of each environment.
One Process, Documented Before
Anything Moves
Digital Knowledge Operations™ provides the operating method for assessing,
documenting, instrumenting, running and continuously improving each process.
Assess
The process, volume, controls and constraints are assessed, with success measures agreed before design begins.
Document
How the work operates in practice, including exceptions and decisions not captured in existing procedures.
Instrument
Sampling plans, quality scorecards, escalation paths and ownership are established before operations begin.
Run
The managed team performs the work to defined procedures, within your systems and against the agreed scorecard.
Evolve
Automation is introduced where appropriate, while procedures and training are updated as processes and requirements change.
Where AI Applies
Applied to a documented process, never to an assumed one. Not every process supports an
accelerator, and we say so during assessment.
Classification and extraction across purchase orders, proof of delivery, supplier certificates and returns documentation.
Control testing and quality monitoring across the operations we run for you.
Courseware built from documented procedures to support faster onboarding and consistent execution across seasonal teams.
Start With
the Exception Queue
A structured assessment of one process, returning the inventory, the control map and the measures that would define success.