Work Spread
Across Systems
Card, ACH and ATM disputes live in separate tools that rarely talk to each other.
UNIFIED DISPUTE OPERATIONS
Scale credit operations without
adding headcount.
AI-Guided. Human-Decided.
The AI-assisted operating layer that unifies card, ACH and ATM disputes from intake through resolution, working with the systems you already have.
Book a Disputes Assessment
INTRO
ResolvAce, Dispute Resolution
Made Simple
One platform for every dispute, every payment rail and every regulatory deadline.
When a customer reports an unauthorized transaction or a card charge they do not recognize, the bank must investigate, resolve the case, and respond within strict regulatory timeframes. Yet, for many organizations, this process is fragmented across multiple systems, manual workflows, and disconnected teams - driving up costs, complexity, and operational risk.
ResolvAce unifies the entire dispute lifecycle into a single AI-assisted platform. AI captures the dispute, classifies the case, identifies the payment rail, guides analysts through the right workflow and tracks every regulatory deadline from intake through resolution.
AI handles repetitive, operational work. Your people stay in control of the decisions that matter.
THE CHALLENGE
Why Dispute Operations
Remain Complex
Most dispute platforms help organize the work - but they don't eliminate the manual effort behind it. Teams still navigate disconnected systems, fragmented processes, and evolving regulations to move each case forward. As dispute volumes rise and compliance timelines tighten, this approach becomes increasingly costly, inefficient, and difficult to scale.
Work Spread
Multiple Intake Channels,
Fragmented Data
Branch, phone and self-service each capture disputes differently, and the gaps surface later.
Manual Deadline
Tracking
Reg E and Reg Z clocks depend on someone remembering to check a spreadsheet.
Rework From Weak
Intake
Incomplete details at the start create most of the rework at the end.
Cost That Scales
With Volume
Every dispute adds manual effort, so cost climbs as volume climbs.
Issues Surface During
Exams
Operational gaps often surface during regulatory examinations instead of internal reporting.
Impact at a Glance
Industry benchmarks for what a unified, operated approach can change.
~ $10per dispute
Lower cost per claim
Manual handling costs a US bank $9 to $10 to process each dispute. One workflow reduces the effort behind that number.
45day window
Meet Every Regulatory Timeline
The legal window can run to 45 days. Live deadline tracking helps the refund go out on time, every time.
3rails, one place
Card, ACH and ATM together
Most tools cover cards well and handle the other rails offline. ResolVace covers all three in one place.
Minutesmany cases
Resolved at intake
Valid matches can close as the dispute is logged, so the customer sees the money back quickly.
What Makes ResolvAce
Different
An operating approach to disputes, built for regulated banks and the way their teams actually work.
Card, ACH and ATM disputes are handled in one system. The rail is read from the transaction, so analysts work every case the same way.
Built for Modern
Banking Operations
ResolvAce integrates seamlessly into your environment and works with the systems you already own. Every deployment is reviewed with your security and compliance teams before go-live.
Deploys Within Your Environment
On-premise or private cloud. Your data stays inside your perimeter.
Integrates With Your Existing Platform
Sits alongside Pega, Quavo or a Fiserv module. No rip-and-replace.
Role-Based Access
Granular permissions with full audit logging.
Built for Reg E and Reg Z
Compliance rules are built in against current CFPB error-resolution guidance.
Compliance Built In
Every classification, routing step and analyst action is recorded and reviewable.
Security & Compliance Validated
Your security and compliance teams sign off before production deployment.
From Complaint to
Resolution
One Guided Workflow
ResolvAce runs the full dispute lifecycle in a single AI-guided flow.
Intake
Capture the dispute from any channel, using a standardized, guided intake process.
Classification
Automatically identify the dispute type, the payment rail and the documents needed.
Routing
Direct every case to the appropriate workflow and the team.
Investigation
ANA evaluates multiple samples — generating OE ratings and documented exception observations.
Resolution
Complete the resolution, notify the customer and meet regulatory compliance.
Reporting
Monitor performance, identify fraud trends and maintain a complete audit-ready record.
OUR SOLUTION
Where AI Fits in the
Dispute Lifecycle
ResolvAce is an AI-assisted system, and every important decision stays with your people. The AI handles intake, classification, rail routing and deadline tracking. Trained analysts own the investigation, the credit decisions and the final outcome.
Every dispute decision must stand up to regulatory scrutiny. That's why AI assists the process while your people remain responsible for every decision that matters.
Start with
a Credit Operations Review
We will review your current workload, credit policy and systems, then outline how a managed team can improve capacity, quality and turnaround.
Get in Touch