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AI in Financial Services

The Capacity Crisis in Control Assurance

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Overview

Risk, audit, and compliance teams are under growing pressure to deliver broader
coverage, stronger evidence, and faster responses to regulators, all while operating
with constrained budgets, limited resources, and increasing operational complexity.

This white paper examines the widening gap between assurance expectations and
organizational capacity, and why traditional approaches are no longer sufficient. It
explores the limitations of existing technologies, the growing need for AI-assisted
assurance, and the governance principles organizations must adopt to scale control
testing without compromising quality, transparency, or human oversight.

Built for Chief Risk Officers, Chief Audit Executives, and compliance leaders, this
paper provides practical insights into modernizing control assurance, strengthening
examiner readiness, and improving institutional resilience through AI-enabled
operations.

Key Takeaways

  • Capacity Gap

    Why risk, audit, and compliance teams face widening assurance expectations against constrained budgets, limited resources, and rising operational complexity.

  • Tooling Shortfall

    Where traditional GRC platforms, RPA, and monitoring tools fall short in supporting evidence gathering, documentation, and control testing.

  • Assisted Review

    How AI accelerates evidence analysis, documentation, and control testing while preserving reviewer judgment, human oversight, and consistency across assurance cycles.

  • Governance Expectations

    The governance, traceability, and oversight regulators increasingly expect for AI-enabled assurance, plus practical steps for adopting it responsibly.

About Authors

Rohit Gore

Chief Digital Officer

Rohit Gore is a digital transformation leader with over 25 years of experience, currently serving as the Vice President and Head of Digital Services at Anaptyss. He has managed large-scale practices focusing on AI, Customer Experience (CX), and Low Code/No Code platforms across industries like Financial Services and Manufacturing. Rohit has successfully led digital journeys for cloud-native organizations and collaborated with global firms like Fujitsu and Infosys. An advocate for technology and leadership, he is also an accomplished author featured in leading publications such as the Times of India and Indian Express. His expertise in Digital Process Automation and strategic innovation empowers businesses to excel in the digital era.

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Alka Jha

Head of Global Operations

Alka is an experienced professional in the mortgage lending domain with rich exposure to operating and managing across diverse functional areas such as quality and process. Her expertise includes implementing enterprise-grade AML compliance solutions like ALFA™ – Automated Learning for Financial Alerts. Her career is marked by a commitment to enhancing operational efficiency and compliance standards.

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