About the role
- Support quality assurance initiatives across backend banking operations to ensure accuracy, compliance, and operational excellence.
- Monitor process adherence and evaluate transaction quality against defined banking and regulatory standards.
- Partner with operations, training, and compliance teams to drive continuous process improvement.
- Identify quality risks, recommend corrective actions, and strengthen operational controls.
- Contribute to a culture of quality, compliance, and customer-focused service delivery.
Job Description
- Conduct regular audits and quality reviews of backend banking transactions and operational processes.
- Monitor employee performance against established quality standards and provide actionable feedback.
- Identify process gaps, operational risks, and compliance issues while recommending corrective measures.
- Prepare quality reports, scorecards, dashboards, and management review presentations.
- Support root cause analysis initiatives and implement preventive controls to reduce errors.
- Collaborate with training and operations teams to improve process knowledge and quality performance.
- Ensure compliance with banking regulations, internal policies, and quality assurance frameworks.
- Maintain quality documentation, audit records, and process checklists.
Qualifications
- Bachelor’s degree in Commerce, Finance, Business Administration, Banking, or a related discipline.
- Professional certifications in Quality Management, Banking Operations, Compliance, or Process Excellence are preferred.
- Lean Six Sigma or equivalent quality certifications are an added advantage.
- 2–6 years of experience in Quality Assurance, Quality Control, Banking Operations, or Financial Services environments.
- Experience conducting transaction audits, process reviews, and compliance assessments.
- Hands-on exposure to backend banking operations and operational quality frameworks.
- Experience supporting quality improvement initiatives, reporting, and stakeholder reviews.
- Knowledge of banking regulations, risk controls, and compliance requirements is preferred.
- Strong knowledge of banking operations including account maintenance, payments, reconciliations, and compliance processes.
- Understanding of banking regulatory requirements such as KYC, AML, data privacy, and operational controls.
- Excellent analytical, auditing, and problem-solving skills.
- Proficiency in MS Excel, reporting tools, dashboards, and quality management frameworks.
- Strong attention to detail and ability to identify process deviations and quality risks.
- Experience conducting root cause analysis and implementing corrective and preventive actions.
- Strong documentation, reporting, and quality governance capabilities.
- Excellent communication and stakeholder management skills.
- Ability to collaborate effectively with operations, training, compliance, and leadership teams.
- Knowledge of risk management practices and operational quality standards within banking environments.
Perks & Benefits
Medical Insurance
Choose from Health Savings Plan, HRA, or PPO, whichever best fits your healthcare needs and budget.
Parental leave
Take the time you need to welcome and care for your growing family, with leave designed to support you through this milestone.
Training and development
Access structured, project-specific training and continuous learning opportunities that help you grow in your role and career.
Two-way transport
Enjoy stress-free commuting with two-way cab pick-up and drop-off facilities for every shift.
