About the role
- Support quality assurance initiatives across backend banking operations to ensure accuracy, compliance, and operational excellence.
- Monitor process adherence and evaluate transaction quality against defined banking and regulatory standards.
- Partner with operations, training, and compliance teams to drive continuous process improvement.
- Identify quality risks, recommend corrective actions, and strengthen operational controls.
- Contribute to a culture of quality, compliance, and customer-focused service delivery.
Job Description
- Conduct regular audits and quality reviews of backend banking transactions and operational processes.
- Monitor employee performance against established quality standards and provide actionable feedback.
- Identify process gaps, operational risks, and compliance issues while recommending corrective measures.
- Prepare quality reports, scorecards, dashboards, and management review presentations.
- Support root cause analysis initiatives and implement preventive controls to reduce errors.
- Collaborate with training and operations teams to improve process knowledge and quality performance.
- Ensure compliance with banking regulations, internal policies, and quality assurance frameworks.
- Maintain quality documentation, audit records, and process checklists.
Qualifications
- Bachelor’s degree in Commerce, Finance, Business Administration, Banking, or a related discipline.
- Professional certifications in Quality Management, Banking Operations, Compliance, or Process Excellence are preferred.
- Lean Six Sigma or equivalent quality certifications are an added advantage.
- 2–6 years of experience in Quality Assurance, Quality Control, Banking Operations, or Financial Services environments.
- Experience conducting transaction audits, process reviews, and compliance assessments.
- Hands-on exposure to backend banking operations and operational quality frameworks.
- Experience supporting quality improvement initiatives, reporting, and stakeholder reviews.
- Knowledge of banking regulations, risk controls, and compliance requirements is preferred.
- Strong knowledge of banking operations including account maintenance, payments, reconciliations, and compliance processes.
- Understanding of banking regulatory requirements such as KYC, AML, data privacy, and operational controls.
- Excellent analytical, auditing, and problem-solving skills.
- Proficiency in MS Excel, reporting tools, dashboards, and quality management frameworks.
- Strong attention to detail and ability to identify process deviations and quality risks.
- Experience conducting root cause analysis and implementing corrective and preventive actions.
- Strong documentation, reporting, and quality governance capabilities.
- Excellent communication and stakeholder management skills.
- Ability to collaborate effectively with operations, training, compliance, and leadership teams.
- Knowledge of risk management practices and operational quality standards within banking environments.
Perks & Benefits
Medical Insurance
You can choose a medical plan from Health Savings Plan, HRA and PPO that is relevant to your health care needs and budget
Parental leave
You can choose a medical plan from Health Savings Plan, HRA and PPO that is relevant to your health care needs and budget
Training and development
You can choose a medical plan from Health Savings Plan, HRA and PPO that is relevant to your health care needs and budget
Two-way transport
You can choose a medical plan from Health Savings Plan, HRA and PPO that is relevant to your health care needs and budget
