Assistant Manager – Banking Backend Operations
Full Time (Night Shift)Noida / Gurugram
About the role
- Lead and support banking backend operations for US banking clients, ensuring seamless service delivery and operational excellence.
- Manage teams handling high-volume banking processes while maintaining compliance, quality, and productivity standards.
- Drive operational governance, performance management, and process optimization initiatives.
- Collaborate with internal and client stakeholders to deliver consistent business outcomes and service excellence.
- Contribute to continuous improvement initiatives that enhance efficiency, accuracy, and customer experience.
Job Description
- Manage day-to-day banking backend operations and ensure adherence to SLAs, productivity targets, and quality standards.
- Supervise Team Leaders and operations staff supporting high-volume banking processes.
- Monitor workloads, queues, and turnaround times to ensure timely task completion.
- Drive operational discipline, compliance adherence, and risk mitigation practices.
- Monitor quality metrics, conduct root cause analysis, and implement corrective actions.
- Lead team performance management, coaching, employee engagement, and workforce effectiveness initiatives.
- Prepare operational dashboards, performance reports, and governance updates for stakeholders.
- Partner with QA, Training, Workforce Management, and Operations teams to achieve business objectives.
- Identify opportunities for process improvements, workflow optimization, and operational automation.
Qualifications
- Bachelor’s degree in Commerce, Business Administration, Finance, Banking, or a related discipline.
- Master’s degree in Business Administration, Finance, or Operations Management is preferred.
- Certifications in Banking Operations, Process Excellence, Lean Six Sigma, or Operations Management are advantageous.
- 5–10 years of experience in banking operations, financial services operations, or BPO banking environments.
- Prior experience leading teams within banking backend operations.
- Hands-on experience managing SLAs, productivity metrics, quality standards, and operational controls.
- Experience supporting US banking processes and operational delivery models.
- Exposure to one or more banking domains including Deposit Operations, Lockbox Processing, Lending Operations, Document Management, Payment Processing, Reconciliation, or Account Maintenance.
- Experience managing client reporting, governance activities, and stakeholder communication.
- Strong understanding of Compliance Controls, SOX controls, IT General Controls (ITGC), and Information Security control frameworks.
- Knowledge of regulatory compliance requirements, financial crime controls, consumer protection controls, and regulatory reporting obligations.
- Expertise in ITGC domains including Access Management, Change Management, Operations, and Software Development Lifecycle (SDLC).
- Understanding of Information Security domains including Vulnerability Management, Incident Response, Cloud Security, and Cybersecurity Controls.
- Strong knowledge of risk management frameworks such as COSO, Three Lines of Defense, NIST, and related control standards.
- Hands-on experience with GRC platforms including Archer, MetricStream, or ServiceNow GRC.
- Strong SOX, ITGRC, controls testing, and validation fundamentals.
- Advanced Excel skills for sampling, testing analysis, and risk reporting.
- Ability to create high-quality, audit-defensible, regulator-ready documentation and working papers.
- Strong analytical thinking, professional skepticism, and evidence-based decision-making capabilities.
- Experience managing issue lifecycle activities, remediation validation, and risk escalation processes.
- Excellent stakeholder management, presentation, and communication skills.
- Ability to identify thematic and systemic control risks beyond individual control deficiencies.
- Strong commitment to independence, governance standards, and quality assurance practices.
Perks & Benefits
Medical Insurance
You can choose a medical plan from Health Savings Plan, HRA and PPO that is relevant to your health care needs and budget
Parental leave
You can choose a medical plan from Health Savings Plan, HRA and PPO that is relevant to your health care needs and budget
Training and development
You can choose a medical plan from Health Savings Plan, HRA and PPO that is relevant to your health care needs and budget
Two-way transport
You can choose a medical plan from Health Savings Plan, HRA and PPO that is relevant to your health care needs and budget
