Assistant Manager – Banking Backend Operations
Full Time (Night Shift)Noida / Gurugram
About the role
- Lead and support banking backend operations for US banking clients, ensuring seamless service delivery and operational excellence.
- Manage teams handling high-volume banking processes while maintaining compliance, quality, and productivity standards.
- Drive operational governance, performance management, and process optimization initiatives.
- Collaborate with internal and client stakeholders to deliver consistent business outcomes and service excellence.
- Contribute to continuous improvement initiatives that enhance efficiency, accuracy, and customer experience.
Job Description
- Manage day-to-day banking backend operations and ensure adherence to SLAs, productivity targets, and quality standards.
- Supervise Team Leaders and operations staff supporting high-volume banking processes.
- Monitor workloads, queues, and turnaround times to ensure timely task completion.
- Drive operational discipline, compliance adherence, and risk mitigation practices.
- Monitor quality metrics, conduct root cause analysis, and implement corrective actions.
- Lead team performance management, coaching, employee engagement, and workforce effectiveness initiatives.
- Prepare operational dashboards, performance reports, and governance updates for stakeholders.
- Partner with QA, Training, Workforce Management, and Operations teams to achieve business objectives.
- Identify opportunities for process improvements, workflow optimization, and operational automation.
Qualifications
- Bachelor’s degree in Commerce, Business Administration, Finance, Banking, or a related discipline.
- Master’s degree in Business Administration, Finance, or Operations Management is preferred.
- Certifications in Banking Operations, Process Excellence, Lean Six Sigma, or Operations Management are advantageous.
- 5–10 years of experience in banking operations, financial services operations, or BPO banking environments.
- Prior experience leading teams within banking backend operations.
- Hands-on experience managing SLAs, productivity metrics, quality standards, and operational controls.
- Experience supporting US banking processes and operational delivery models.
- Exposure to one or more banking domains including Deposit Operations, Lockbox Processing, Lending Operations, Document Management, Payment Processing, Reconciliation, or Account Maintenance.
- Experience managing client reporting, governance activities, and stakeholder communication.
- Strong understanding of Compliance Controls, SOX controls, IT General Controls (ITGC), and Information Security control frameworks.
- Knowledge of regulatory compliance requirements, financial crime controls, consumer protection controls, and regulatory reporting obligations.
- Expertise in ITGC domains including Access Management, Change Management, Operations, and Software Development Lifecycle (SDLC).
- Understanding of Information Security domains including Vulnerability Management, Incident Response, Cloud Security, and Cybersecurity Controls.
- Strong knowledge of risk management frameworks such as COSO, Three Lines of Defense, NIST, and related control standards.
- Hands-on experience with GRC platforms including Archer, MetricStream, or ServiceNow GRC.
- Strong SOX, ITGRC, controls testing, and validation fundamentals.
- Advanced Excel skills for sampling, testing analysis, and risk reporting.
- Ability to create high-quality, audit-defensible, regulator-ready documentation and working papers.
- Strong analytical thinking, professional skepticism, and evidence-based decision-making capabilities.
- Experience managing issue lifecycle activities, remediation validation, and risk escalation processes.
- Excellent stakeholder management, presentation, and communication skills.
- Ability to identify thematic and systemic control risks beyond individual control deficiencies.
- Strong commitment to independence, governance standards, and quality assurance practices.
Perks & Benefits
Medical Insurance
Choose from Health Savings Plan, HRA, or PPO, whichever best fits your healthcare needs and budget.
Parental leave
Take the time you need to welcome and care for your growing family, with leave designed to support you through this milestone.
Training and development
Access structured, project-specific training and continuous learning opportunities that help you grow in your role and career.
Two-way transport
Enjoy stress-free commuting with two-way cab pick-up and drop-off facilities for every shift.
