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Hi-Tech

Run the financial operations inside your
platform.

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The Challenge

Software Companies Have Acquired
Financial Operations Without the Back
Office That Runs Them

Payments, credit, subscription billing and identity verification are now standard features of vertical SaaS platforms, marketplaces and technology providers. The obligations arrive with them, including transaction dispute handling under Regulation E, customer identity and screening requirements, revenue recognition complexity, and control evidence for SOC 2, PCI DSS 4.0 and enterprise customer audits.

These workflows are usually absorbed by engineering, finance or support teams built for a different purpose. The work is manual, the volume grows with the customer base, and every hour spent on it is an hour not spent on the product.

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What Matters

What Platform Businesses Need
From an Operations Partner

  • 01

    Revenue
    Assurance

    Billing exceptions, collections and revenue reconciliation handled as a controlled process, so reported revenue reconciles to what the platform actually processed.

  • 02

    Operational
    Elasticity

    Capacity that moves with transaction volume rather than with hiring cycles, including seasonal peaks, enterprise customer onboarding waves and post-launch surges.

  • 03

    Regulatory
    Readiness

    Dispute timelines, screening obligations and control evidence maintained continuously, so an audit or an enterprise security review does not become a project.

  • 04

    Engineering Focus
    Protected

    Operational workload moved into a managed function, so product and platform teams stay on the roadmap instead of the queue.

Segments We Serve

Where Financial Operations Sit Inside Technology Businesses

  • Vertical SaaS With
    Embedded Payments

    Software platforms that added payments, payouts or lending to a core product and now carry the operational obligations that came with them.

  • Marketplaces and
    Platforms

    Two-sided businesses managing seller onboarding, payout reconciliation, transaction disputes and fraud claims at consumer volume.

  • Payment Processors and
    Payment Facilitators

    Providers running merchant onboarding, underwriting, chargeback operations and network compliance as core functions.

  • Lending, BNPL and
    Credit Platforms

    Digital lenders and credit providers managing application processing, verification, servicing and collections operations.

  • WealthTech and
    InsurTech Providers

    Platforms operating account opening, suitability documentation, policy or portfolio servicing and regulatory reporting.

  • Identity, Verification
    and Risk Data Providers

    Firms operating high-volume document review, verification and case adjudication workflows under accuracy and turnaround commitments.

What We Do

Revenue
Operations

Order and contract intake, billing exception handling, invoice and collections operations, and revenue reconciliation across subscription, usage and transaction-based pricing models.

Compliance and
Control Readiness

Control documentation and testing evidence for SOC 2, PCI DSS 4.0 and enterprise customer security reviews, prepared and maintained rather than assembled in the weeks before an audit.

Transaction
Dispute Operations

Chargeback and dispute intake, classification, evidence assembly and network submission for platforms processing card or ACH transactions, operated against network rules and Regulation E timelines.

Customer Onboarding
and Verification

Merchant, seller and business customer onboarding, including identity verification, document collection, screening and periodic review.

Customer Support
Operations

Tier one and tier two servicing across chat, email and voice for platforms where support volume scales with transaction volume.

Finance and
Accounting Operations

Accounts payable and receivable, reconciliation, month-end close support and management reporting, operated to your close calendar rather than a standard service window.

Data and Document
Operations

Structured extraction from contracts, statements, invoices and customer documentation, delivered as workflow-ready data into your systems.

Our Approach

Delivered Through Digital
Knowledge Operations™

Operating Model Built on Your Product Rules

We establish your pricing model, contract terms, dispute policies and escalation paths before any team structure is set, then build the workflow around them.

Configured to Your Stack

Your billing platform, payment processor, CRM, ledger and ticketing tools define how the work runs. Specialists are trained and certified on that configuration before they touch live transactions or customer records.

Continuity Across the Full Workflow

The team that handles intake also completes the downstream work, including reconciliation, follow-up and case closure. Turnaround times hold as transaction volume grows.

Automation Applied Where Volume
Concentrates

Document classification, data extraction, reconciliation and case preparation are handled by accelerators built for high-volume regulated workflows, not by general-purpose automation adapted to them.

Decision Authority Retained by Your Team

Pricing exceptions, credit decisions, dispute outcomes and customer remediation remain yours. We operate everything around the decision, including verification, documentation and the audit trail.

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AI Accelerators

The Same Accelerators
Regulated Institutions Run

Each accelerator was built for financial workflows under regulatory scrutiny and integrates with the systems you already operate.

Design and operating effectiveness testing of controls, with reviewer sign-off at each step and a complete audit trail, applied to SOC 2, PCI DSS 4.0 and customer-driven control requirements.

Role-based training for operations staff on your product rules, pricing model and compliance requirements before they work on live accounts.

Converts contracts, invoices, statements and customer documentation into structured, workflow-ready data at the point of intake.

Unified dispute operations across card, ACH and ATM rails in one AI-guided workflow covering intake, classification, routing, investigation and resolution, with Regulation E and Regulation Z deadline tracking built in.

Explore All AI Accelerators
Where We Start

A Scoped First Workflow, Not a
Platform-Wide Program

  • One Workflow,
    Documented End to End

    We start by mapping a single workflow consuming disproportionate internal effort, usually disputes, billing exceptions or onboarding verification, and establish where the manual work actually sits.

  • A Defined Pilot Scope
    and Success Measure

    The first engagement covers that workflow only, with volume, turnaround and quality targets agreed before it begins and measured against your current baseline.

  • Expansion Decided
    on Results

    Additional workflows are added only after the first one holds its targets. There is no requirement to commit to a broader scope in order to begin.

Track Record

Built in Banking and
Payments Operations

The operating model and accelerators on this page were built for regulated financial institutions and payment providers. The outcomes below were delivered in those environments, which is where these workflows originate.

  • 50%

    Reduction in first response time for a US-based payments FinTech through an AI-enabled customer servicing platform.

  • 20%

    Cost savings for a US-based regional bank through transformed treasury management operations covering payment disputes, Positive Pay and Remote Deposit Capture.

  • 45%

    Reduction in operating costs for a US-based regional community bank through an AI-powered reconciliation suite and end-to-end transaction management.

Related Insights

Which Financial Workflow Is Your
Engineering Team Currently Absorbing?

In most platforms it is disputes, billing exceptions or onboarding verification, and it started as a temporary arrangement. A short review of that workflow will show what it is consuming today and what it would take to run it as a managed function instead.

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